Exchange & Return Policy
- New, unopened items are eligible for exchange or return within 30 days of receipt for a full refund.
- Custom products, sale items, and gift cards are non-refundable.
RETURN & EXCHANGE
Our hassle-free return process ensures your satisfaction with every purchase. Please review our return policy before initiating any returns. For detailed information, visit our Returns & Exchanges Guide
Shipping Costs
- Exchange and return shipping costs will be covered if the return is due to our error or a defective item.
- For other returns, shipping costs are the responsibility of the customer.
Refund Processing
- Refunds are typically processed within up to four weeks from the return shipment date.
- Refunds will be issued to the original payment method used for the purchase.
How to Initiate a Exchange or return
- Step 1: Contact our customer service at info@awnl.se or through our online chat.
- Step 2: Provide clear photos showing the item's condition.
- Step 3: Follow our detailed instructions for returning your package.
Important Notes
- Returns without prior notification will not be accepted.
- All returned items must be in their original condition with tags attached.
For more details, please check our Complete Return Policy
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