Welcome to our FAQs page, where we've compiled answers to some of the most common questions we receive.
If you don't find the information you're looking for, please don't hesitate to contact us at info@awnl.se.

Filter by Topic
  • All
  • Pre Sale Questions
  • After Sale Questions

Need Help?

If you have an issue or question that requires immediate assistance, you can click the Inbox button to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 12-24 hours!

Pre Sale Questions

We accept various payment methods, including Credit Cards, Debit Cards, PayPal, Klarna (Installment payments), Apple Pay, Google Pay, and Shop Pay.

We ship worldwide, and you can find more information on shipping in the Shipping section of our website.

We have studios or warehouses in major countries and regions across Europe, North America, and Asia. We prefer to use local delivery services for local deliveries within these regions. However, for countries requiring international logistics services, we typically use Swedish Post with local logistics companies or FedEx air freight for full delivery services. Rest assured that we always strive to use the most reliable and efficient delivery methods to ensure your order arrives promptly and in good condition.

Yes, we offer customization services, including braided rope, elastic strand, and chain lobster clasp bracelet style selection, beaded stones free matching, necklace chain free matching, and engraving service for some products. For customized products, we'll charge a deposit based on the situation. Please consult our customer service for more details. info@awnl.se.

To use a coupon code, simply copy the code and add the product to your shopping cart. Then, click on "check out" and enter the code in the "gift card or discount code" field. Finally, click "apply" and "continue shopping" to complete your order

We usually arrange delivery within 1-4 business days of receiving your order.

The estimated delivery time for your order is typically 5-15 business days, depending on your location. You can find more information on delivery in the Shipping section of our website.

Once your order is ready for shipment, we'll send you an email with a tracking number. Please note that logistics tracking codes may take 24 to 48 hours to synchronize before you can track your order.

Currently, we operate exclusively online.

After Sale Questions

Usually, your order should arrive at your destination within 5-15 days. However, there may be delays during sales periods and public holidays, as well as due to weather, customs clearance, or festivals.

There are several reasons why you may not see updates on your shipment's tracking information. Sometimes, the logistics company may change the tracking number or experience delays due to unforeseen circumstances such as strikes or other issues. If you encounter this situation, please contact us promptly at info@awnl.se, and we will assist you with your inquiry.

If you received a notification that your parcel has been returned, there are likely several reasons why this happened. Please double-check that your shipping address and phone number are correct. As the recipient, you can contact the customer service number of the logistics carrier in your country or inquire at your local post office about the status of the parcel.

You can cancel or change your order by contacting us at info@awnl.se immediately. However, once your order is packed and shipped from our warehouse, we can't cancel or change it, and there will be no refunds.

We offer a 30-day Satisfaction Guarantee, which means you can return an item for a full refund if you're not satisfied with it. For more information on our return policy, please visit Exchange & Return.

To return an order, please contact us at info@awnl.se with your order number and the reason for the return. You can find more information on our return policy in the Exchange & Return section of our website.

Once we receive and inspect the returned item, we'll issue a refund. The refund will be credited to the original payment method you used to purchase within 3 - 5 working days. For more information on our refund policy, please visit our Refund Policy page.

If you need to request a repair, please contact us at info@awnl.se, and we'll be happy to assist you. For more information on our warranty & repair, please visit our Warranty & Repair page.

We take data privacy and security seriously, and we'll never share your personal information with any third parties. You can trust that your information is safe with us.